Email Ticketing System: Design to centralize and organize customer's communication

Benefit For Customer:

• Immediate Acknowledgement with ticket no. of Emails
• Customer can enquire mail status by using ticket no.
• Mails need to send to specific ID, no need to remember individual employee Email ID
• Centralized system for all job request
• Add transparency

CRM – Customer Relationship Management System by Alpha (work in progress)

Benefit For Customer:

• Job status information accessibility from anywhere.
• Documents storage on cloud to reduce paper storage.
• On-time information and document accessibility.
• Visibility and Transparency
• Secure user access
• Automated Escalation
• Outstanding Information availability.